Job: Track and Trace Operator

  • Location:

    Ukraine, Lviv

We are looking for a Track and Trace Operator for our growing Lviv office. This role will be responsible for contacting carriers to get status updates on loads for our largest customers (well-known international companies) and ensure on-time pick-up and delivery.

Summary of the essential job functions:

  • Communicate with carriers via phone and email to get updates on the load status and to ensure it is picked up/delivered on time
  • Confirm Pickups and Deliveries in the system
  • Notify appropriate parties of any issues 
  • Provide 24/7 coverage which includes additional afterhours responsibilities, e.g. Carrier Management duties (setting up new carriers and insurance updates) scheduling pickups, and afterhours issues
  • Other duties as required by business needs or as assigned

Minimum Requirements

  • PC proficient (Microsoft Office preferred), good typing skills  
  • Communication and organizational skills, good soft skills  
  • Ability to multi-task  
  • Effective problem-solving skills  
  • Attention to detail  
  • Advanced English level  
  • Comfortable in a fast-paced, high-stress environment  
  • Analytical problem solver with a passion for excellent customer service  
  • Previous experience in a call-center environment will be an advantage  
  • Previous experience communicating with English native-speakers will be a PLUS 

Working conditions:

  • Shift-based schedule (rotating morning, evening and night shifts)
  • Paid training period
  • Free English classes (twice a week) with native speakers
  • Paid vacation
  • Regular happy hours
  • Taxi compensation
  • Free tea and coffee
  • Modern and comfortable office
  • Ping pong table
  • Young friendly staff
  • Competitive salary USD based
  • Working according to USA rules/procedures (working US business hours, 2 weeks of vacation a year, having days off during USA Holidays and working during Ukrainian Holidays)

If you consider yourself a perfect fit for this position, please send your CV in English with your salary requirements.

Only successful candidates will be contacted regarding follow up interviews.

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