Job: Call center manager

Professional and managerial leadership of a team of employees - technical supporters and external technicians. Troubleshooting with end users - on the client side. Providing telephone (only) support to company customers. Real-time identification and analysis of problems. Production of reports and drawing conclusions. Acquisition of areas of responsibility and professional tools while meeting goals, control and supervision. Improvement and streamlining of existing work processes within the team vis-à-vis different interfaces in the company. Building long-term and short-term work plans, quality control of performance. Recruitment and training of new employees. Managerial experience - minimum one year. Knowledge of Priority software - advantage. Basic computer knowledge - Windows system. Ability to learn independently - company hardware and software systems.