Job: service and operational processes engineer(מהנדס.ת תהליכים)

  • Location:

    Israel, Tel Aviv

looking for a service and operational processes engineer. The role includes responsibility for the technical service support activities and overall processes that are related to production, development, and service.


Manage and lead customer technical service issues & complaints  

Evaluate and resolve customer related technical support issues

Support product installations

Maintain product manuals and technical documentation


Maintain and support manufacturing processes and technical documentation

Lead ECO & CAPA processes

Work closely with:

 Internal - QA/RA, Operations and R&D department

External – Customers, suppliers and sub-contractors


BSc. Preferably in Mechanical Engineering

At least 2 years proven experience in engineering/manufacturing/service environments of multi-disciplinary products

Understanding and knowledge of relevant regulations and standards: FDA QSR, ISO 13485, MDD/MDR

Excellent communication skills, both verbal and written in English & Hebrew

Experience in Medical Device companies - significant advantage

Skills required

“Hands on”, Independence, quick learner and a team player.

Ability to set work direction.

Excellent analytical and problem-solving skills.

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