Job: service and operational processes engineer(מהנדס.ת תהליכים)

looking for a service and operational processes engineer. The role includes responsibility for the technical service support activities and overall processes that are related to production, development, and service.

Responsibilities:

Manage and lead customer technical service issues & complaints  

Evaluate and resolve customer related technical support issues

Support product installations

Maintain product manuals and technical documentation

Processes:

Maintain and support manufacturing processes and technical documentation

Lead ECO & CAPA processes

Work closely with:

 Internal - QA/RA, Operations and R&D department

External – Customers, suppliers and sub-contractors

 Requirements:

BSc. Preferably in Mechanical Engineering

At least 2 years proven experience in engineering/manufacturing/service environments of multi-disciplinary products

Understanding and knowledge of relevant regulations and standards: FDA QSR, ISO 13485, MDD/MDR

Excellent communication skills, both verbal and written in English & Hebrew

Experience in Medical Device companies - significant advantage

Skills required

“Hands on”, Independence, quick learner and a team player.

Ability to set work direction.

Excellent analytical and problem-solving skills.