We are looking for an Operations Analyst for our growing Lviv office. This role will closely cooperate with the team Onsite, as well as the US team, and will be responsible forsupporting PLS desktop and laptop computing environments.
Summary of essential job functions
- Respond to user, and system trouble tickets; maintains systems by researching and resolving problems; maintaining system integrity and security
- Identifies defect requirements by interviewing internal users; analyzing operations; determining problem scope; documenting results, or by identifying the appropriate higher tiered support resource to complete the task, and supply ample problem documentation
- Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications
- Develop unit test cases
- Verifies results by completing tests
- Prepares internal users to use system by conducting training
- Provides reference for internal users by writing documentation; providing support and help
- Maintains qualify service by establishing and enforcing organization standards
- Prepares reports by collecting, analyzing and summarizing information
- Act as the escalation point for the other members of the helpdesk.
- Help lead application and PC initiatives
- Other duties as required by business needs or as assigned
- PC proficient (Microsoft Office preferred
- Must have a strong understanding of troubleshooting techniques for computer hardware and software.
- Flexible to work shifts: 11:00-20:00 day shift or 15:00-24:00 evening shift
- Paid vacation
- Work during Ukrainian holidays, having days off during the US Holidays
- Fully paid English classes (twice per week) with native speakers
- Regular happy hours
- Taxi compensation (for evening shift)
- Young friendly staff
- Modern and comfortable office
- Competitive salary in USD depending on experience and level of English
If you consider yourself a perfect fit for this position, please send your CV in English with your salary requirements. Only successful candidates will be contacted regarding follow up interviews.