Israel, Tel Aviv
looking for a service and operational processes engineer. The role includes responsibility for the technical service support activities and overall processes that are related to production, development, and service.
Manage and lead customer technical service issues & complaints
Evaluate and resolve customer related technical support issues
Support product installations
Maintain product manuals and technical documentation
Maintain and support manufacturing processes and technical documentation
Lead ECO & CAPA processes
Work closely with:
Internal - QA/RA, Operations and R&D department
External – Customers, suppliers and sub-contractors
BSc. Preferably in Mechanical Engineering
At least 2 years proven experience in engineering/manufacturing/service environments of multi-disciplinary products
Understanding and knowledge of relevant regulations and standards: FDA QSR, ISO 13485, MDD/MDR
Excellent communication skills, both verbal and written in English & Hebrew
Experience in Medical Device companies - significant advantage
“Hands on”, Independence, quick learner and a team player.
Ability to set work direction.
Excellent analytical and problem-solving skills.