Refund Policy

1. General Provisions

1. 1.1. This policy governs the procedure and conditions for refunding payments made for services provided.
2. 1.2. Refunds are only possible in accordance with the rules outlined in this document.

2. Refund Conditions

1. 2.1. Refunds are possible in the following cases:
   1. — Failure to provide the service within the agreed time frame due to the Service provider’s fault.
   2. — Cancellation of the service by the client before its commencement.

3. Submitting a Refund Request Procedure

1. 3.1. To request a refund, the client must submit a written request via email to info@PersiaHR.com or through the contact form on the website.
2. 3.2. The request must include:
   1. — Client’s full name.
   2. — Order or contract number.
   3. — Reason for the refund request.
   4. — Bank details for the refund (if necessary).

4. Request Review Period

1. 4.1. The service provider will review the refund request within 10 business days of receipt.
2. 4.2. If additional details are required, the client will be notified within 5 business days.

5. Refund Procedure

1. 5.1. Refunds will be issued to the bank card or another agreed-upon payment method used for the original payment.
2. 5.2. The refund will be processed within 14 business days after a positive decision is made.

6. Exceptions

1. 6.1. Refunds are not provided in the following cases:
   1. — Full completion of the service.
   2. — Violation of the contract terms by the client.
   3. — Cancellation of the service by the client after its commencement, unless otherwise stipulated in the contract.

7. Contact Information

1. For questions regarding refunds, please contact us via email info@PersiaHR.com or by phone +38 (068) 425-49-95.